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CONTACT INFORMATION

 

 

DEFINING A COMPLAINT

 

In accordance to our Complaint Handling Policy, we welcome your complaint or feedback which may include the following (which is not an exhaustive list):

    • Concern from a user or beneficiary of our service, stakeholder or staff member about the quality of services we have provided
    • Safeguarding concerns such as child protection matters
    • Concern from a member of the public or supporter about a particular fundraising approach or campaign action
    • Concern about the conduct and behaviour of staff or volunteers
    • The reporting of fraud or corruption

If any of above matters occur, you may email to feedback.irmalaysia@islamic-relief.org.my