COMPLAINT & FEEDBACK
In accordance to our Complaint Handling Policy, we welcome your complaint or feedback which may include the following (which is not an exhaustive list):
- Concern from a user or beneficiary of our service, stakeholder or staff member about the quality of services we have provided
- Safeguarding concerns such as child protection matters
- Concern from a member of the public or supporter about a particular fundraising approach or campaign action
- Concern about the conduct and behaviour of staff or volunteers
- The reporting of fraud or corruption
